Frequently asked questions

Your car radio has a built-in security system. Whenever the power supply is interrupted — for example when replacing the battery, after a repair, or if the battery has run flat — the radio locks automatically and requires the original code to be re-entered to reactivate it.

We support a wide range of car brands: Renault, Peugeot, Volkswagen, Ford, Vauxhall/Opel, Mercedes-Benz, BMW, Audi, Citroën, Fiat, Honda, Dacia, Seat, Skoda, Alfa Romeo, Hyundai, Kia, Nissan, Volvo, Mitsubishi, Suzuki, Chrysler, Jeep, Toyota, Mazda, Subaru, Mini and Porsche. Don't see your brand? Contact us — we can often still help.

The serial number is usually printed on a label on the side or top of the radio unit. For most brands you will need to carefully remove the radio using radio removal keys to read the label. For some brands, such as Renault, the PRE-code appears on the display when you press certain buttons simultaneously. Detailed instructions per brand are provided on each order page.

Where possible we deliver your radio code instantly after payment by e-mail. As delivery is not always fully automated and depends on the radio brand and model, delivery may take up to 24 hours in some cases. We always aim to deliver within 12 hours.

We offer a money-back guarantee. If the code we provide demonstrably does not work, you will receive a full refund of the purchase amount. The condition is that you follow our instructions fully and, if necessary, cooperate in providing additional information (such as a photo of the label). Report a non-working code within 30 days via the feedback link in your e-mail or through the contact form.

The price depends on the brand and starts from £10.95. The exact price for your brand is shown on the order page. You pay once — no subscription, no hidden charges. Not satisfied or the code doesn't work? You'll receive a refund under our money-back guarantee.

Payments are processed via Stripe, a certified and secure payment service provider. You can pay with iDEAL, Bancontact, credit card (Visa, Mastercard, American Express) and other payment methods supported by Stripe. We never have access to your payment details.

Yes, completely safe and legal. You need the serial number of your own radio, which means only the owner of the radio can request the code. All payments are processed over secure connections via Stripe. We store your data only for as long as necessary to fulfil your order, in accordance with GDPR.

You will receive an order confirmation by e-mail. If your code is immediately available, you will receive it straight away. Otherwise we process your order manually and you will receive the code within 24 hours (often within 12 hours) by e-mail. After delivery we will ask via e-mail for brief feedback on whether the code worked.

By placing an order and agreeing to our terms and conditions, you waive the statutory right of withdrawal for digital content (once we begin delivery). We can cancel your order and issue a full refund as long as we have not yet started delivery, or if we are unable to deliver within 24 hours. Please contact us at support@radiocodelookup.com.

If we are ultimately unable to find a working code for your radio — which rarely occurs — you will receive a full refund. You therefore pay nothing for a code you were unable to use.

If your brand is not in the list, we can often still help. Send a photo of your radio's label via the contact form along with your e-mail address, and we will let you know within 24 hours whether we can provide the code and at what price.

We are happy to work with garages, dealers, and automotive businesses. Please contact us at support@radiocodelookup.com for trade rates and arrangements for bulk orders.